How to trouble-shoot suspense account in GLS037 or in GLS210

Hi, there.
Every ERP system has their own account rule setup. This is the setup where it shows what the account code will be pointed to from the customer invoice or vendor payment voucher.
In MOVEX, it's used in CRS395. Let's take this example from customer order

Above has an error where the account is pointing to 99993 OI suspense instead of account code 51201 .
In order to identify the error, we have to look at the existing 7 dimensions used in the gls037..
One of the dimensions is not met in crs395 , it would fall into suspense account.

If we look into this CO 's customer code, its customer group is defined as 120...

So, we need to open up CRS395 \ OI event for the option 11 exception

Go to its exception (opt11) and walk through the priority screen for the correct account code, Say 51201 PTS local sales...Once found the 51201, you have to check if the customer group was already defined under this CO's customer? If not, add the customer group into it..

If the 120 customer group is defined, the CO's account code will be captured as 99993 as exception.

Hope that helps..


note: Error found in gls037 could be the entries not balance or the account is in suspense account..